Privacy Policy

1. Information We Collect

Personal Information

• Full name
• Email address
• Mobile number
• Shipping address
• Billing address
• Customer support communications
• Purchase history
• Product preferences

Payment Information

Payments are securely processed through trusted third-party payment gateways. Saptaki does not store complete credit card, debit card, CVV, banking, or UPI credentials on its servers.

Technical Information

• IP Address
• Browser type
• Device information
• Operating system
• Pages visited
• Website activity
• Session duration
• Referral sources

2. How We Use Your Information

• Process and deliver orders
• Provide customer support
• Manage returns, replacements, and refunds
• Send order updates and notifications
• Improve website performance
• Analyze customer behavior
• Prevent fraud and unauthorized activities
• Send promotional offers and marketing communications
• Improve products and services

3. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember your preferences, maintain shopping cart information, and analyze website traffic.

Cookies May Be Used To:

• Remember login sessions
• Store shopping cart contents
• Save user preferences
• Improve website performance
• Measure advertising effectiveness
• Personalize content and offers

4. Analytics & Advertising

We may use analytics and advertising technologies to understand customer behavior and improve marketing effectiveness.

Services May Include:

• Google Analytics
• Google Tag Manager
• Meta Pixel (Facebook & Instagram)
• Google Ads Conversion Tracking
• Remarketing and Retargeting Platforms

These tools may collect anonymized usage information and browsing behavior.

5. Third-Party Services

We work with trusted third-party service providers to operate our business efficiently.

• Payment gateways
• Shipping and logistics providers
• Email marketing providers
• WhatsApp communication services
• Analytics providers
• Hosting providers

6. Data Security

We implement commercially reasonable security measures to protect your information.

• SSL encryption
• Secure hosting infrastructure
• Password-protected systems
• Restricted staff access
• Firewall protection
• Malware monitoring
• Secure payment processing

7. Data Retention

We retain information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Maintain business records

8. Sharing of Information

Saptaki does not sell, rent, or trade personal information to third parties.

Information may be shared only when necessary with:

• Payment processors
• Shipping partners
• Technology providers
• Government authorities when legally required
• Fraud prevention and security agencies

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update account details
• Delete eligible information
• Withdraw marketing consent
• Request clarification regarding data processing

10. Email, SMS & WhatsApp Communications

By creating an account, placing an order, subscribing to updates, or contacting us, you may receive:

• Order confirmations
• Shipping notifications
• Customer service messages
• Promotional offers
• SMS notifications
• WhatsApp updates

You may opt out of promotional communications at any time.

11. Children's Privacy

Saptaki.com is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

12. Policy Updates

Saptaki reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be published on this page and become effective immediately upon posting.