Return, Replacement & Refund Policy

1. Reporting Issues & Mandatory Unboxing Video

Customers must record a complete, uninterrupted unboxing video from the moment the sealed package is opened until the product is fully inspected.

Required For Claims Related To:

• Damaged products
• Manufacturing defects
• Wrong product received
• Missing items
• Transit damage
• Wrong size dispatched by Saptaki
• Missing accessories or jewellery components

Reporting Timeline

• Issues must be reported within 24 hours of delivery.
• Claims raised after 24 hours may be rejected.
• The maximum claim period is 7 calendar days from delivery.
• No claim will be accepted after 7 days from delivery.

2. Return Eligibility

Returns are accepted only for approved claims covered under this policy.

• Product must be unused, unworn, and unwashed.
• Original packaging, tags, invoices, certificates, pouches, seals, and accessories must be intact.
• Products must not contain stains, perfume, makeup marks, scratches, alterations, or damage caused after delivery.
• Products must be returned in the same condition in which they were delivered.
• Prior approval from Saptaki is mandatory before returning any item.

3. Replacement Policy

Eligible Cases

• Manufacturing defects
• Transit damage
• Wrong product delivered
• Missing items
• Wrong size dispatched by Saptaki
• Defective stitching, zipper, button, embellishment, clasp, stone setting, or finishing issue

Replacement Conditions

• Issue must be reported within 24 hours.
• Unboxing video must be submitted.
• Claim must be approved by our Quality Team.
• Product may need to be returned for inspection.

If the same item is unavailable, Saptaki may provide a replacement item, store credit, or another resolution at its sole discretion.

4. Refund Policy

Refunds Will Not Be Issued For:

• Change of mind
• Personal preference
• Style preference
• Fit preference
• Wrong size selected by customer
• Colour differences caused by screen settings
• Minor handcrafted variations
• Sale, promotional, clearance, or discounted purchases
• Courier delays
• Refused deliveries

Refund Approval Process

• Product must first be returned to our warehouse.
• Quality inspection will be conducted.
• Refund will only be initiated after successful inspection.
• Failed inspections may result in refund rejection.

5. Custom Products & Customizations

Custom-made, personalized, tailored, altered, stitched, embroidered, monogrammed, or specially manufactured products are created specifically for individual customers.

Includes:

• Custom stitched garments
• Made-to-measure products
• Personalized jewellery
• Custom embroidery
• Special sizing requests
• Special design requests
• Custom colour requests

Strict Custom Product Policy

• Non-returnable
• Non-refundable
• Non-exchangeable

Once production has started, cancellation, return, exchange, or refund is not possible.

Replacement Allowed Only For:

• Verified manufacturing defects
• Product materially different from approved customization details

6. Non-Returnable & Non-Refundable Products

• Earrings and pierced jewellery
• Innerwear, shapewear, lingerie, and swimwear
• Customized products
• Personalized products
• Made-to-order products
• Altered or stitched products
• Gift cards
• Clearance products
• Promotional products
• Products showing signs of use
• Products without original tags or packaging

7. Return Shipping Policy

• Approved claims may qualify for reverse pickup.
• If reverse pickup is unavailable, reasonable shipping charges may be reimbursed.
• Returns require prior authorization from Saptaki.
• Unauthorized returns may be refused.

8. Product Inspection & Verification

• Additional photos or videos may be requested.
• Returned products may undergo detailed inspection.
• Claims involving misuse, alteration, wear and tear, washing, damage, or unauthorized repair may be rejected.
• Saptaki reserves the right to approve or reject any claim after verification.

9. Cancellation Policy

• Orders may be cancelled only before processing or dispatch.
• Orders cannot be cancelled after shipment.
• Custom orders cannot be cancelled after confirmation.
• Customized or stitched products cannot be cancelled once production begins.

10. Rights Reserved

• Saptaki reserves the right to refuse any request that does not comply with this policy.
• Additional evidence may be requested before approval.
• This policy may be updated without prior notice.
• All decisions regarding returns, replacements, refunds, disputes, and product condition remain solely with Saptaki.