Terms & Conditions

1. Eligibility & Acceptance of Terms

• You must be at least 18 years old or use the website under the supervision of a parent or legal guardian.
• You must provide accurate and complete information when placing orders or creating accounts.
• Use of the website constitutes acceptance of all published policies.

2. Website Usage

You agree to use Saptaki.com only for lawful purposes.

• No hacking, scraping, or unauthorized access.
• No malware, viruses, or malicious software.
• No fraudulent purchases or activities.
• No impersonation of another person or entity.
• No interference with website operations.

3. Product Information & Descriptions

We strive to provide accurate information regarding products, images, pricing, descriptions, specifications, fabrics, materials, and measurements.

• Colors may vary due to photography, lighting, and screen settings.
• Measurements are approximate.
• Handmade and handcrafted products may contain natural variations.
• Jewellery plating, stone placement, and finishing may vary slightly.

4. Product Availability

• All products are subject to availability.
• Stock levels may change without notice.
• Products may be discontinued at any time.
• Saptaki reserves the right to limit purchase quantities.

If a product becomes unavailable after purchase, we may offer a replacement, store credit, or refund where applicable.

5. Pricing & Payments

• All prices are displayed in INR.
• Prices may change without prior notice.
• Promotions and discounts may be modified or withdrawn at any time.
• Orders are confirmed only after successful payment authorization.

Accepted Payment Methods

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets

6. Order Acceptance & Cancellation

• Order confirmation does not guarantee acceptance.
• Saptaki reserves the right to cancel orders due to stock issues, payment verification problems, pricing errors, or suspected fraud.
• Approved refunds will be processed according to applicable policies.

7. Custom-Made & Personalized Products

Custom-made, altered, stitched, embroidered, monogrammed, personalized, or specially manufactured products are produced exclusively according to customer requirements.

• Non-returnable
• Non-refundable
• Non-exchangeable
• Non-cancellable once production begins

8. Shipping & Delivery

• Pan-India shipping is available.
• Estimated delivery timelines are typically 7–14 business days.
• Delivery timelines are estimates and not guarantees.
• Courier delays, weather events, and regional restrictions may affect delivery schedules.

9. Returns, Replacements & Refunds

Returns, replacements, and refunds are governed by our Refund & Replacement Policy.

• Claims must be reported within policy timelines.
• Unboxing videos may be required.
• Products may require inspection before approval.
• Refund approval remains subject to quality verification.

10. Intellectual Property Rights

All content on Saptaki.com including logos, designs, photographs, graphics, text, product images, videos, layouts, and marketing materials are the exclusive property of Saptaki.

• No copying or reproduction without permission.
• No commercial use of content.
• No unauthorized distribution or modification.

11. User Reviews & Content

• Customers may submit reviews, ratings, comments, and photos.
• By submitting content, you grant Saptaki permission to use such content for promotional and business purposes.
• Offensive, illegal, misleading, or inappropriate content may be removed without notice.

12. Account Security

• You are responsible for maintaining account confidentiality.
• You are responsible for all activities performed through your account.
• Saptaki is not liable for losses caused by unauthorized access resulting from customer negligence.

13. Limitation of Liability

To the maximum extent permitted by law, Saptaki shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Loss of data
• Business interruption
• Third-party service failures

14. Product Manufacturer Disclaimer

Saptaki may operate as a retailer, distributor, marketplace operator, or brand owner depending on the product.

For third-party manufactured products, liability for manufacturing defects is limited solely to remedies available under our Refund & Replacement Policy.

15. Indemnification

You agree to indemnify and hold harmless Saptaki, its employees, affiliates, suppliers, and partners against any claims, damages, losses, liabilities, or expenses arising from misuse of the website or violation of these Terms.

16. Force Majeure

Saptaki shall not be liable for delays or failures caused by circumstances beyond reasonable control, including:

• Natural disasters
• Floods
• Fires
• Pandemics
• Government restrictions
• Internet outages
• Transportation disruptions

17. Privacy & Data Protection

Your use of Saptaki.com is also governed by our Privacy Policy, which explains how we collect, use, process, and protect your personal information.

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from website use, purchases, or services shall be subject to the exclusive jurisdiction of the competent courts of Kerala, India.

19. Modifications to Terms

Saptaki reserves the right to modify, update, or revise these Terms at any time without prior notice. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

20. Customer Agreement to Policies

By accessing Saptaki.com and placing an order, you acknowledge and agree to:

• Terms & Conditions
• Privacy Policy
• Refund & Replacement Policy
• Shipping Policy
• Any other policies published by Saptaki